·          The Director of Front Office is in charge of all guest room employees. Place employees in appropriate places

·          Motivate employees and support self-improvement through continual training and feedback

·          Manage employee work hours in an efficient manner in compliance with applicable laws

·          Collection of customer preference data, email addresses, etc.

·          Teach the trainee on the importance of customer-oriented service and nurture confidence and pride in the work

·          Be responsible for the promotion of customer-oriented service and maintain perfect knowledge of services offered by the hotel

·          Receive and handle customer complaints. Report to the GM if necessary

·          Supervise and evaluate employees' professional appearance and attitude to enhance service quality

·          When receiving state guests, inspect the main preparations, and receive and send off the guests along with the GM

·          Inspect and manage facilities in and out of guest rooms and the hotel for the safety of the clients

·          Regularly inspect the condition of fixtures and other items used in customer service. Create a purchase plan and manage it

·          Manage all equipment in fitness facility. Keep informed of their numbers and repair status

·          Supervise and maintain the availability, cleanliness and tidiness of stationery and other

Items

·          Supervise employees' compliance with sanitation, cleanliness, and fire prevention, health and safety standards

·          Regulate customer management and profit statistics

·          Manage and improve profit/loss for the improvement of revenue and operational profit

·          Manage the expenditure of each account in the budget in an efficient manner. Approve the use of the budget

·          Maximize revenue and secure a high occupancy rate by identifying guest room status

·          Create an annual operational plan, inspect its implementation, and regulate it appropriately

·          Perform Front Office tasks in compliance to the manual and the Standard Operating Procedure (SOP). Manage and supervise their consistent implementation by employees

·          Keep informed on the status of the hotel in preparation of customer inquiry

·          Supervise currency exchange and safe access

·          Manage customer-related matters. Report any noteworthy matters to the G.M.

·          Promote a positive and cooperative work environment for teamwork

·          Constantly work on self-improvement

·          Maintain a close, cooperative relationship with other departments to guarantee effective communication

·         Must have fluent English skills to serve guests and make reports

·         Must be a good communicator. Must be able to train and make reports

·         Must show basic computer proficiency such as with MS Word

·         Must show understanding of guest room revenues and basic calculations

·         Must show understanding of, and proficiency in, equipment and fixture used in the operation of the front office

·         Must be knowledgeable about applicable laws regarding the operation of hotels and guest rooms

·         Career Level   : Director

·         Education        : High school diploma or higher in related field preferred

·         Experience      : Experience in front office work and guest room management

kyikyikhin1589@gmail.com