Jr.  Client Services Engineer

1.    Day-to-day network/cloud performance monitoring.

2.    Solving customer problems via email tickets and other channels.

3.    Trouble ticket generation and response; carrier interface and escalations.

4.    Follow up on tickets with internal stakeholders and providers.

5.    Deploy network/service nodes on network monitoring, analysis and reporting tools.

6.    Application of configuration changes via our change control systems and processes

7.    Prepare monthly KPI reports

8.    Ensure services/process documentation is up to date and appropriate or create documentation where none may exist.

9.    Document each customer interaction using our document/ticket management system.

10.  Participate in a 24x7 shift

Qualifications:
1 – 3 years of experience network equipment in an ISP environment, a large NOC or other such company associated with networking

Knowledge of telecom and IT concepts

Knowledge on Internet Protocols

Strong reporting skills

Mikrotik/Cisco/MS Server certification preferred but not mandatory.

Good communication, social, and interpersonal skills

Good writing, editing, and speaking skills in Myanmar and English language

Rigorous and pay attention to details

Well versed in MS Office

hr@asiacloudedge.com