49 Mga lon lat Phae St
We're looking for a Bilingual Thai - English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.
You'll also translate our product into Thai. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.
So if you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience!
Kindly fill out our form to continue with the recruitment process:
The open position is an email-driven and chat customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas!
You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more.
Before you will be released to production, you will be under training for 1 to 1 1/2 months and the training schedule is 8 am to 4 pm, Manila Time or GMT+8. Mondays to Fridays.
It's full-time and for a long term work from home job.
This project requires:
- Customer support experience in a fast-paced environment
- Great Thai and English communication skills, both written and oral
- Should love making customers happy!
- Should have the ability to assess each customer’s issues
- Knows how to deal with difficult customers/clients
- Has good analytical and problem-solving skills
- Has good accurate records keeping
- Must be a good team player
- Can work with minimal supervision
- Ability to prioritize and multitask
- Knowledge of Domains, SEO, and Analytics is a plus!
- Must be able to work remotely and full-time (at least 40 hours per week)
Kindly fill out our form to continue with the recruitment process: